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It provides a ready-to-use chat widget backed by CometChat’s real-time infrastructure — paste the embed code into your Shopify theme and go live. With CometChat Widget Builder, you can:
  • Embed chat and calling into any Shopify store
  • Customize themes, colors, and typography
  • Toggle features on and off
  • Go live with a simple embed code snippet
The widget connects to CometChat’s SDK and infrastructure, which manages message transport, sync, and backend scaling.

Ready to add chat to your Shopify store?

Go to the Integration Guide

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Widget Builder Features

No-Code Visual Configuration — Widget Builder provides a visual configuration environment for designing your chat widget before embedding. Toggle-Based Feature Control — Messaging and calling features can be controlled through configuration settings in the Widget Builder dashboard. Ready-to-Embed Code — After configuration, Widget Builder generates a code snippet you can paste directly into your Shopify theme.

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How to Use Widget Builder

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1. Design

Customize your chat widget using the visual Widget Builder:
  • Configure layout — Toggle all the required features in the dashboard.
  • Toggle features — Turn chat and calling features on and off from the builder interface.
  • Themes — Select between system, light, and dark themes. Choose custom colors and typography.

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2. Get Embed Code

Once configured, get the embed code snippet for your widget.
  1. Click on Get Embedded Code
  2. Note your app credentials (App ID, Auth Key, Region, Variant ID)
  3. Copy the code snippet

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3. Integrate

Add the embed code to your Shopify store and go live.
  1. Open your Shopify theme — Go to Online Store → Themes → Edit Code
  2. Paste the code snippet into your theme’s layout file (e.g., theme.liquid)
  3. Configure credentials — Set your App ID, Region, and Auth Key
  4. User Authentication — CometChat uses a UID (User ID) to identify each user. Authenticate users to enable chat functionality.
  5. Launch — Save your theme and the chat widget is live on your store

Follow the full Integration Guide

Step-by-step instructions for embedding the Widget Builder into your Shopify store

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Try Live Demo

Experience the CometChat Widget Builder in action:

Launch Live Demo

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Need Help?

Developer Community

Connect with other developers and get answers

Support Portal

Contact our support team for assistance

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